Refund policy

Refund & Return Policy

At Mom & Minis, customer satisfaction is important to us. As we work with trusted fulfillment partners, we currently accept returns only for defective, damaged, or incorrect products.

Returns

We offer a 5-day return window for eligible items. This means you have 5 days after receiving your order to request a return.

We accept returns only if:

The product is damaged during delivery.
You receive the wrong item.
The product has a manufacturing defect.

We do not accept returns for:

Change of mind
Ordering the wrong size, color, or variant
Products no longer wanted
Customer preference

To request a return, please email us at:

📧 momandminisind@gmail.com

Please include:

Your Order Number
Photos or videos clearly showing the defect or damage
A brief description of the issue

Our team will review your request within 1–2 business days.

Return Conditions

If your return request is approved:

The item must be unused whenever possible.
It should include the original packaging and tags (if applicable).
Proof of purchase or your order confirmation is required.

Items sent back without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 5 days of delivery at:

📧 momandminisind@gmail.com

We will evaluate your request and provide an appropriate solution.

Exchanges

We accept exchanges for:

Damaged products
Defective products
Incorrect items received

Once your request is approved, we will arrange a replacement for the same product (subject to stock availability).

If the same product is unavailable, we may offer a refund or store credit at our discretion.

Non-Returnable Items

The following items cannot be returned:

Products requested due to change of mind
Personalized or custom-made products
Gift cards
Sale or clearance items (unless defective)
Personal care products
Perishable goods
Items damaged due to misuse after delivery

Refunds

Refunds are issued only if:

A replacement cannot be provided.
Your return request for a damaged, defective, or incorrect product is approved.

Once we receive and inspect the returned item (if required), we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at:

📧 momandminisind@gmail.com